Your case journey
How we work
Every move has a strategy. A step-by-step look at how we handle a matter, from your first message to resolution.
Your case journey
Every move has a strategy
Most legal problems follow a series of steps. Here is how a typical matter moves, and what we do at each one. Not every case needs every step, and many settle before court.
Step 1
Consultation
You tell us what happened. We listen, ask the right questions and explain your options and the time limits that may apply.
Step 2
Gather records & evidence
We help you collect documents, messages, photos and records, and identify the witnesses who matter.
Step 3
Legal assessment
We weigh the facts against the law and the case law, and set out your strengths, risks and realistic paths forward.
Step 4
Letter of demand
A formal letter sets out your claim and what you want. Often, this alone moves the other side to respond.
Step 5
Negotiation / mediation
We negotiate, or use mediation, to look for a fair settlement without the cost and delay of trial.
Step 6
Court, if needed
If talks fail, we file and run your case in court, keeping you updated in your language at every stage.
Step 7
Resolution
The matter closes through settlement, judgment or another outcome, and we explain what comes next, including enforcement.
Every case is different. Steps can overlap or be skipped, and we explain each one before it happens. Nothing here is a promise of a particular outcome.
Tell us what happened. We will explain your options.
Speak to us in English, Bahasa Malaysia or 中文. Please do not send confidential documents until we confirm we can act for you.